Founded in 1950, the European Broadcast Union is the leading association of national media organisations in the world, comprising a total of 110 national media organisations in 56 countries in and around Europe. It represents its members and promotes the values and distinctiveness of public service media in the world. The Eurovision and Euroradio networks deliver news, sports, events and music to EBU Members and other media organisations.
The EBU ordering process was complex involving several departments from procurement, who took the orders, to finance, who validated them and matched invoices, to legal, who audited the activity. The EBU wanted to make the process much more efficient through a dedicated solution that makes it easier for the three departments to collaborate.
The solution had to be flexible enough to handle a complex process while minimising human errors.