Swiss Private Bank: client onboarding

This customer is a Swiss private bank.

The wealth management department wanted to improve its client onboarding operation focused on documentary bundle generation.

“Simplify relationship manager data entry and reduce errors”

“Improve communication between departments”

“Be compliant with regulatory requirements”

“Simplify documentary bundle creation”

We proposed a global solution based on Bonita BPM. As a prerequisite, we started the project by modelling the client onboarding process.
This phase, supported by our business analyst and BPMN expert, involved customer stakeholders and process owners. It let us determine clearly all of the data required by their process, linked applications and business rules. Moreover, this activity prepared users for change.
In the second phase, we focused on BPM industrialisation and training, which produced a solid process automation platform able to support any business process execution.
The final phase saw documentary bundle generation, which employed all the process information that had been collected.